Service guarantee

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At St Mary’s, we guarantee quality service because we only employ people who:

  • are screened through police, working with children and referee checks
  • have a face-to-face interview
  • have the right qualifications such as Certificate III in Aged Care, Certificate III in Home Care or Certificate IV in Disability Services and First Aid
  • have suitable experience in the field
  • are responsible and reliable
  • have the right attitude
  • undertake shadow shifts to better understand clients’ needs
  • take the time to read clients’ care plans prior to their shift
  • are willing to undertake training in areas such as food handling, manual handling and assistance with medication
  • follow St Mary’s Health Serivices’ policies and procedures.