Our values

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At St Mary’s we:

Man using stair lift with his personal care help

  • specialise in disability and only employ staff with appropriate experience, qualifications and safety checks
  • ensure our staff are fully briefed about your care plan and understand your needs
  • offer competitive hourly rates, allowing you to stretch your funding packages further
  • employ qualified, experienced staff who are friendly, respectful and reliable
  • go out of our way to ensure you have a staff member for your booked shifts, no matter what the circumstances
  • understand the importance of community access and are happy to take you on outings during a shift if requested
  • provide a flexible service in terms of support types, shift duration, shift cancellation, staff requests and funding arrangements
  • understand the importance of consistency of care and encourage you to introduce your preferred carers to us
  • support people with diverse cultural backgrounds
  • offer initial shadow shifts at our expense to help you find carers you are comfortable with
  • employ office staff who currently work as carers so they can coordinate shifts and fill shifts where necessary.